1 Introduction & Scope of Application
68bed ("we", "our", or "platform") operates an online betting and casino platform for players in Bangladesh. We believe that protecting your personal information is a fundamental right, and we treat this matter with the highest importance.
This privacy policy describes how the 68bed platform collects, processes, stores, and protects your personal information. This policy applies to our website, mobile platform, and all related services.
By using our platform, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please contact us or stop using the platform.
The word "information" or "data" used in this policy refers to any information that can directly or indirectly identify you.
2 What Information We Collect
68bed collects information from you in various ways. The types of information collected are described in detail below:
2.1 Information You Provide Directly
When you create an account or use our services, you voluntarily provide the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Financial transaction details — such as bKash, Nagad, Rocket, or bank account information
- Information provided when contacting the support team
2.2 Automatically Collected Information
When you visit or use our platform, certain information is collected automatically:
- IP address and device information
- Browser type and operating system
- Date, time, and duration of access to the platform
- Pages visited and gaming activity
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive information about you from identity verification service providers or payment processors. This information is also processed under this privacy policy.
3 Purpose of Using Information
68bed uses your information only for the following legitimate purposes:
3.1 Account Management & Service Delivery
- Creating, verifying, and managing your account
- Processing deposits and withdrawals
- Running gaming and betting services without interruption
- Processing bonuses and promotional offers
3.2 Security & Fraud Prevention
- Ensuring account security and preventing unauthorized access
- Detecting and preventing suspicious transactions or activity
- Complying with anti-money laundering (AML) regulations
3.3 Communication & Support
- Providing 24/7 support services
- Sending important notifications related to your account
- Responding to your inquiries
3.4 Service Improvement
- Analyzing and improving platform performance
- Personalizing the user experience
- Planning the addition of new features and games
4 Cookies & Tracking Technologies
The 68bed platform uses cookies and similar tracking technologies that help improve your browsing experience. Cookies are small text files stored on your device.
4.1 Essential Cookies
These cookies are necessary for the basic functions of the platform. They maintain your login session and keep security features active. These cookies cannot be disabled, as the platform will not work properly without them.
4.2 Functional Cookies
These cookies are used to remember your preferences such as language selection and other customizations. They make each of your visits easier and more personalized.
4.3 Analytics Cookies
We use analytics cookies to understand how different parts of the platform are being used. This information helps us improve our services. This data is generally processed in anonymous and aggregated form.
You can control cookies by changing your browser settings. Keep in mind, however, that disabling certain cookies may limit some platform functionality.
5 Information Sharing & Disclosure
68bed does not sell, rent, or provide your personal information to third parties for commercial purposes. However, we may share limited information in the following circumstances:
5.1 Service Provider Partners
Necessary information may be shared with trusted third-party service providers required to operate our services — such as payment processors (bKash, Nagad, Rocket), identity verification services, and IT infrastructure providers. These partners are bound by confidentiality agreements with us.
5.2 Legal Obligations
We may be legally required to provide information to authorities as part of a court order, government directive, or legitimate legal process. In such cases we will provide only the minimum information necessary.
5.3 Business Transfers
In the event of a company merger, acquisition, or sale of assets, your information may be transferred. In such cases we will notify you in advance and the new controller will be required to comply with this policy.
6 Information Security Measures
68bed adopts industry-standard technical and organizational measures to protect your personal information. The key elements of our security framework are as follows:
6.1 Encryption
All data transmission between you and our servers is protected by SSL encryption. High-grade encryption is also used when storing sensitive data, including financial information.
6.2 Access Control
Access to your information is restricted to authorized personnel only. Each staff member can view only the information necessary to perform their responsibilities.
6.3 Regular Security Audits
Our security measures are regularly reviewed and tested. Any vulnerabilities identified are resolved promptly.
6.4 In the Event of a Security Breach
If a data breach occurs that may affect your rights, we will notify you as quickly as legally required and take the necessary steps.
7 Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations.
- Account Information: For the duration the account is active and for a defined period after it is closed.
- Financial Transaction Records: For a defined period as required by applicable legal and regulatory requirements.
- Communication Logs: Records of support-related communications may be kept for a set period after resolution.
- Log & Cookie Data: This information is generally deleted automatically or anonymized after a set period.
Even after your account is closed, we may retain information necessary for legal obligations, dispute resolution, or enforcement of our policies.
8 Your Rights Regarding Your Information
68bed recognizes and supports the following rights regarding your personal information:
8.1 Right to Access
You can request at any time to know what information we hold about you. We will provide it to you within a reasonable timeframe.
8.2 Right to Rectification
If the information we hold about you is incorrect or incomplete, you can request that it be corrected. This process can be completed easily through the support team.
8.3 Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, we may need to retain some information due to legal obligations, ongoing disputes, or other legitimate reasons.
8.4 Right to Object to Processing
You can object to the processing of your information for specific purposes such as marketing communications or profiling. We will honor such requests where they are valid.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us at [email protected] or get assistance via 24/7 live chat.
9 Third-Party Services & Links
Our platform may contain content from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These third-party services have their own privacy policies, and 68bed is not responsible for their data practices.
Payment processors — such as bKash, Nagad, and Rocket — independently establish and follow their own privacy policies. When you use these services during financial transactions, you will also be subject to their policies.
We advise you to read the privacy policy of any third-party service before using it.
10 Protection of Minors' Information
68bed provides services only to individuals aged 21 or older. Our platform does not knowingly collect any personal information from minors.
We verify age during the account registration process and minors are not permitted to create accounts. If we learn that information from a minor has been collected by mistake, we will delete it immediately and close the associated account.
If a parent or guardian believes their child is using our platform without authorization, please contact us immediately.
11 Policy Changes & Updates
68bed reserves the right to modify this privacy policy due to business needs, legal changes, or technical improvements. For any significant changes, we will notify you in the following ways:
- By displaying a notice on the platform
- By sending a message to your registered email address
- By updating the "Last Updated" date on this page
If you continue to use the platform after the changes, you will be considered to have agreed to the new policy. If the updated policy is not acceptable to you, you may request to close your account through our support team.
We recommend that you visit this page regularly and stay updated on any policy changes.
12 Contact & Complaint Resolution
If you have any questions, concerns, or complaints regarding this privacy policy, please contact 68bed's data protection team. We treat all your requests with the utmost importance.
Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
Need help with privacy?
Contact our support team to exercise your data rights or for any questions.